Privacy Policy

Privacy Policy

General Information

Your privacy is important to us. At Chiggie, we are committed to protecting your personal data and ensuring transparency about how it is collected, used, and safeguarded. This Privacy Policy explains how we handle your data in compliance with applicable regulations.

This Privacy Policy applies exclusively to Chiggie’s website and services. Please note that third-party websites, plug-ins, or applications linked from our website have their own privacy practices, for which we are not responsible.

What Personal Data Do We Collect?

Personal data refers to any information that can identify an individual. We may collect the following categories of data:

Account, Communication Data and Order Information:

• Name and surname
• Contact details (email, address, phone number)
• Payment details (e.g., bank account or credit card information)
• Transaction data (e.g., order history, preferences)
• Messages and correspondence sent to us
• Any relevant information provided when contacting customer service

Website Usage Data:

• Information about how you interact with our website
• Browsing patterns, preferences, and behavior

Why Do We Use Your Data?

We process your personal data for the following purposes:

• Order Processing and Delivery: To manage and fulfill your orders.
• Customer Support: To provide personalized assistance and resolve queries.
• Website Optimization: To analyze usage data and improve user experience.
• Marketing: To send personalized promotions and updates (if consent is provided).
• Legal Compliance: To meet obligations under applicable laws and regulations.

Legal Basis for Data Processing

We process your data based on the following legal grounds:

• To fulfill a contract (e.g., order processing and delivery)
• To comply with legal obligations
• With your explicit consent (e.g., for marketing purposes)
• Legitimate interests (e.g., improving our services)

Data Sharing

We do not sell your personal data. However, we may share it with third parties to ensure the efficient operation of our services:

• Service Providers: Payment processors, shipping partners, and IT service providers (e.g., Shopify, payment gateways).
• Government Authorities: When required by law.
• Marketing Platforms: Aggregated and anonymized data may be shared for advertising purposes (e.g., Meta, TikTok).

All third parties are contractually bound to treat your data securely and confidentially.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Cookies

Our website uses cookies to enhance functionality and analyze user behavior. These include:

1. Functional Cookies: Ensure the website functions as intended and remembers your preferences.
2. Analytical Cookies: Gather insights about website usage to optimize performance.
3. Marketing Pixels:

• Meta Pixel: Tracks browsing behavior to improve ad targeting. Consent is required before use.
• TikTok Pixel: Collects device and browsing data to tailor advertising. Consent is required before use.

You can manage or withdraw cookie consent through your browser settings or the cookie banner on our website.

Marketing Communications

We may send marketing emails tailored to your preferences and browsing history. If you no longer wish to receive such messages, you can opt-out at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, theft, or misuse.

Your Rights

You have the following rights regarding your personal data:

• Access: Request details of the data we process about you.
• Correction: Rectify inaccurate or incomplete information.
• Erasure: Request deletion of data, where legally permissible.
• Restriction: Limit the processing of your data under certain conditions.
• Data Portability: Receive your data in a structured format for transfer to another service provider.
• Objection: Object to data processing based on legitimate interests.
• Withdraw Consent: Revoke consent for processing at any time.

To exercise your rights, contact us via the details below. Requests are typically processed within 7 business days unless legal requirements dictate otherwise.

Complaints

If you have concerns about how we handle your data, please contact us directly. We value your feedback and will address any issues promptly. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via their website: www.autoriteitpersoonsgegevens.nl.

Changes to This Privacy Policy

This policy may be updated periodically to reflect legal or operational changes. Please review it regularly to stay informed.

Contact Us

For questions or concerns about your personal data, please contact us at:

Email: [To Be Inserted]
Address: [To Be Inserted]